Refund Policy

OhhMy provides an eligible free trial so customers can evaluate the platform before a subscription charge is processed.

Customers who do not wish to continue must cancel before the trial expires.

Once a monthly or annual subscription charge has been processed, the payment is generally final and non-refundable.

Refunds may be considered where:

• a duplicate charge occurred
• OhhMy confirmed a billing error
• a refund is required by applicable law
• OhhMy expressly approves another exception in writing

Refunds are generally not provided because:

• the customer forgot to cancel a trial or subscription
• the platform was not used
• all available Brand Hubs were not used
• available AI usage was not consumed
• the customer changed their mind
• the customer canceled after a renewal charge
• the customer no longer needs the service
• the customer did not use the remaining days or months in a paid billing period

Canceling after a payment is processed prevents future renewal but does not normally refund the current billing period.

Access generally remains available through the end of the paid term.

Customers who believe they were charged incorrectly should contact:

hello@ohhmy.app

Please include enough information for us to identify the account and transaction, but do not send full card numbers or sensitive financial credentials by email.